RETURNS

We accept returns within 14 days. Exempt from this are items that have been personalised, tailor made or custom made etc. (“made-to-order”). All goods must be returned in the condition they left our studio and in the original packaging. Exchanges are based on stock availability, and sales items are non-refundable.

Return/exchange shipping expenses are the responsibility of the customer.

Once we receive the product in the same condition as it was sent, we will refund the amount excluding the cost of shipping within 14 days.

Contact us regarding your return at: tell@mimycri.com

REPAIR

“With a little help from a friend”

mimycri bags are made from tough rubber boat material and are made to last a long (possibly life) time. But even the strongest spirits have moments of irresistible weakness.

For the brave DYI souls among you and the ones with shoemakers of confidence around the corner, we can replace your spare parts free of charge. Just send us a message with a picture of the broken piece and we will send you the replacement as soon as possible.

In case your bag needs professional mimycri attention to get back in shape, please send us a message describing your problem and we will find a solution, which makes you and your bag happy again.

In general, we can replace and repair broken:

  • Sewn-on buckles

  • Straps

  • Zips

  • Seams

If we agree that your bag needs to be treated by mimycri, it will come back to you fresh, relaxed and ready for the next adventure after a rejuvenating cure of around four weeks.

Repair shipping expenses are the responsibility of the customer.