Frequently Asked Questions

DELIVERY

How do you know that your parcel has been sent?

You will receive a confirmation email from us with your tracking number when your parcel has left our studio.

 

Can you deliver to an alternative address to my billing address?

You are able to choose an alternative delivery address when you are checking out.

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PAYMENTS

What payment methods do you accept?

• Credit Cards: Visa, Mastercard & American Express

• Bank Transfer

• PayPal

Who pays for customs & import charges?

Outside of the EU all customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the shipment. We are sorry to state that we have no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary widely from country to country. Please be aware that your parcel can be delayed by customs and for this reason charges can be applied. We apologize for any inconveniences in this matter but we have no control over this and are not able to supply any details why or for how long your parcel can be delayed.

 

PRODUCTS

Why is every mimycri bag unique?

mimycri uses material, which already had a previous life before becoming a bag. All mimycri products are made out of broken rubber boats, which are collected on the beaches of the Greek islands Chios and Lesvos. Every boat has its own story, its own state of use and its own look. In Athens, the material is hand-cut and hand-sewed. This means that literally everyone will have a mimycri bag unlike the others.

 

Why is mimycri using recycled material?

We believe that we do not need more stuff but rather experiences, family time together and new adventures. We also believe that products with a story make us much happier than mass produced, sterile items, which we will throw away soon again. This is why we are making something new out of something “old”. It’s beautiful, creative and unique.

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How tough are mimycri bags?

In their previous life as boats, mimycri bags had to be strong, tough and resistant. They still are. The materials and the craftsmanship will make your mimycri bag a companion for all your (everyday) adventures. If you treat it nicely, you might even see your children using it one day.

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Is it normal for my mimycri bag to have scratches?

Every mimycri bag was a boat in its previous life and has been in numerous different places. The markings on the bags are witnesses of this past and make it what it is. And it does not end here: as your bag will accompany you on your journeys, it will collect more spots and scuffs on the way, beautifully and proudly portraying your life and experiences.

 

Where does mimycri get the material from?

We are working together with great volunteers who are cleaning the beaches in Chios and Lesvos from the broken rubber boats. Before, the material was thrown away, going straight to a landfill. Today, the material is sent to Athens for a bright and shiny future as a high-quality mimycri bag.

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What happens if my mimycri bag stains?

Just like your brand-new, snow-white sneakers, your mimycri bag will not always look like on the day you bought it. The lighter the material your bag is made out of, the more traces it will show. That is nothing to worry about and does not make your mimycri bag less likable. Quite on the contrary, it should motivate you to take care of it and treat it with a lot of love.

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How do I treat my mimycri bag with love?

Loving has never been so easy: Water, your preferred detergent and a soft cloth and your mimycri bag will be on cloud nine AND looking fresh, unique and sexy, just as on the day you met. 

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How does my mimycri bag feel in a washing machine? 

You can throw your mimycri bag in a pillowcase and wash it at a maximum of 40C°. However, please be aware that dryers and irons will not get along well with your mimycri bag.

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As some of our products can sell very quickly and as some of our products are custom-made, we are not always able to keep up with every product that is sold out or returned. Since all of our products are unique pieces and made from broken upcycled rubber boat material, they are one-offs and we will not have them in stock again. Please contact our customer service at sales@ankaaproject.org as we may have something similar in stock.

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Terms of Sale

TERMS AND CONDITIONS

Once an order is placed you will receive a confirmation by e-mail. After your order has been shipped you will receive another e-mail with your shipping information and tracking number. It can take a few hours before you can track your order.

 

We reserve the right to limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item or when we receive a request for a customized product. In these instances, the production of your mimycri bag will take some more time. However, 99% of the time, we are ready to ship your bag within less than 10 days.

 

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions, please contact us.

 

RETURNS AND CANCELLATIONS

We gladly will refund any order within 14 days upon receiving your purchase. All returns must be sent via registered mail in their original condition. In case of any dispute, we also recommend you retain proof of sending. No returns are offered on reduced/discounted items.

 

We will refund any costs that you have paid to us with the exception of postage. Only products that are in their original condition will be refunded, this will not apply if the items have been worn or washed. In this case we reserve the right to return the goods to the customer at their own cost.

 

Please keep in mind that all mimycri products are made with unique material which carries a story of hope and courage and which are handmade in our studio in Athens.

 

Please email us regarding returns and to receive the return address at: sales@ankaaproject.org

 

Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

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Discounted / Sale

Discounted or Sale items cannot be exchanged.

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REFUNDS

If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by mimycri. Once we have received the return at our studio, we will make sure to keep you posted through e-mail and refund your money within 14 working days. This also depends on your card issuer, transaction services of your bank or Paypal. Shipping costs will not be refunded.

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PRICING AND PAYMENT OPTIONS

All prices displayed on our website are quoted in Euro (€) and are inclusive of 24% VAT.

(While we try to ensure that all prices on our website are accurate, errors may occur. mimycri, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such a case, we will notify you by email. If we are unable to contact you, your order will be automatically canceled.)

 

mimycri accepts the following payment methods:

• Bank transfer 

• Credit Cards: Visa, Mastercard & American Express

• PayPal
   

International Orders

Outside of the EU all customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the shipment. We are sorry to state that we have no control over these costs, and also cannot give you any detailed information on what the costs will be, as custom policies and import duties vary widely from country to country. Please be aware that your parcel can be delayed by customs and for this reason charges can be applied. We apologize for any inconveniences in this matter but we have no control over this and are not able to supply any details why or for how long your parcel can be delayed.

 

If you have any queries on orders and/or complaints, please contact our customer care team: sales@ankaaproject.org